Unprecedented degrees of complexity, upheaval, and unpredictability confront CEOs in today’s rapidly changing global marketplace. Industries are experiencing a rapid transformation due to factors such as increasing technology, changing customer demands, unstable geopolitics, and...
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Various approaches to providing excellent customer service
1. Provide client service in the channels that they choose. You might be tempted to “take that conversation offline” if a consumer tweets a complaint in order to avoid discussing it in public. Read...
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